I need to replace my wristband (it’s too tight, lost/stolen, broken, eaten by dog, etc.).

Please visit the Box Office or Wristband Resolution station at Wonderfront Festival for proper assistance. Please have the wristband available (if possible), along with the confirmation information and a photo ID.

Wristband replacements will only be issued to the original purchaser or registered holder at the discretion of Wonderfront Festival personnel.

A $20 replacement fee (per wristband) will apply. Only one replacement can be issued throughout the weekend.

 I want to replace my wristband, but I am not the original purchaser.

If the wristband is registered to you, we can gladly assist!

If the wristband is not registered and you are not the one that bought it from Events.com, the original purchaser must be present for proper assistance.

A $20 replacement fee (per wristband) will apply. Only one replacement can be issued throughout the weekend.

 I purchased my ticket through a third-party seller (i.e. StubHub, Craigslist) and I need a replacement.

If the wristband is properly registered to you, we may be able to assist with proper order and registration verification.

Otherwise, we DO NOT replace wristbands purchased through a third-party seller.  

 My ID was lost or stolen, so I don’t have it in order to replace and/or pick up my wristband from will call.

Do you have a credit card, library card, Facebook account, anything that references your identity? The original credit card used to purchase and your confirmation information will also be helpful.

I want to refund my tickets (change of plans, isn’t satisfied, etc.).

All sales are final. Ticket refunds are NOT permitted. This is outlined in the Wonderfront Festival Purchase Policy, agreed to by the customer at time of purchase.

 I want to downgrade my tickets.

All sales are final. Tickets are NOT downgrade-able. This is outlined in the Wonderfront Festival Purchase Terms & Conditions, agreed to by the customer at time of purchase.

 I want to upgrade my tickets.

As long as ticket allotments are still available, our Box Office Sales staff will be able to upgrade the customer’s pass.

Are Wonderfront Festival tickets refundable?

All tickets sales for Wonderfront Festival are final, nonrefundable, and non-transferrable. The event is held rain or shine. Your event ticket is a revocable license for the event. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by management. Persons entering the facility are subject to search for contraband, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or professional recording devices, all of which are expressly forbidden, and subject to confiscation. No refunds/exchanges. Ticket user assumes all risks of personal injury incidental to the event, whether occurring before, during, or after the event. Ticket purchaser/user bears all risks, including cancellation of the event, of inclement and/or severe weather. Tickets lost or stolen may not be replaced. The resale or attempted resale of this ticket at a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Management. Ticket user consents to the Management’s use of the ticket user’s image or likeness incidental to any video display, transmission or recording of the event. Pets will not be permitted, and refunds will not be provided for guests that are denied entry due to animals, including emotional support animals.

I purchased my tickets through a third-party seller (i.e. StubHub, Craigslist) and do not have/did not receive a Events.com order confirmation.

We DO NOT support tickets sold on secondary markets. Customers should contact their third-party seller for support.

 I purchased my tickets through a third-party seller and they are not legitimate.

Wonderfront’s ONLY secure and verified ticketing provider is Events.com.

We DO NOT support tickets sold on secondary markets. We cannot accommodate or issue refunds to customers who purchased from third-party sellers. 

I purchased my ticket through a third-party seller (i.e. StubHub, Craigslist) and I need a wristband replacement.

The customer’s name must match the name on the Events.com order and be verified by ID check. The original wristband must be de-activated and kept by the Box Office.

Otherwise, we DO NOT replace tickets or wristbands purchased through a third-party seller.  

BUYER BEWARE! Events.com is the only official and protected ticketing partner of Wonderfront Festival. We strongly advise this is the only source you interact with for your Wonderfront ticketing needs.

In the case of a potential fraudulent credential, please contact Events.com or the Wonderfront Festival Box Office.

Where is the Wonderfront Festival Box Office / Will Call?

The Festival Box Office & Will Call is located in the Headquarters shopping courtyard at Seaport Village, right next to the Cheesecake Factory. The Box Office is open Thurs 12pm-8pm, Fri/Sat/Sun 10am-10pm.

Customers who purchased “will call” tickets must pick up their wristbands from the Box Office Will Call before entering the festival.

Only the original ticket purchaser can pick up the order, unless an alternate pick-up name was advanced.

 Is there an Age Limit?

All ages are welcome to enjoy General Admission for Wonderfront Festival.

Everyone 3 years of age and older require a ticket.

Children 2 and under are complimentary with a ticketed adult, and do not require a wristband in advance.

– We do suggest you register your small child once onsite, however, for safety. Please visit the Box Office or Wristband Resolution station near each entrance for assistance.

 Is There Re-Entry?

Wonderfront Festival will be operating simultaneously in different venues. Valid event wristband/ticket holders have the freedom to walk in and out of the various venues to see the music lineup of their choice. Please note all venues are first come first served. There may be a waiting period for admission, as each venue is subject to capacity for your safety.

You must scan your event wristband both IN and OUT at each venue/location please

Dang, so many rules?!

All purchase, wristband, and entry policies are to ensure reliability and legitimacy of each ticket sold, and for your ultimate safety and protection. Thanks in advance for your compliance.

 WONDERFRONT FESTIVAL PRIVACY POLICY

https://wonderfrontfestival.com/privacy-policy/

So, I’m not getting a ticket?

You will not receive a hard ticket.  Instead you’ll receive an RFID wristband that will act as your “ticket” to enter the Festival.  Be sure to wear this wristband at all times at Wonderfront Festival for proper event entry.

You will receive ONE wristband EACH ticket purchased. Each guest must have a wristband to attend.

What is RFID?

Radio Frequency Identification.  Instead of paper-based tickets, RFID is the latest technology that allows event entry at your fingertips… well okay, really at your wrist, but close enough!

What is the benefit of using RFID wristbands?

Wonderfront Festival goers will benefit from a streamlined and enhanced experience with the RFID wristband.  With a simple scan of the wrist, it makes for speedier entry, and unique registration for a better customer service experience; both of which allows you to spend less time in line, and more time enjoying the Festival!

 Can I get my RFID wristband wet?

Wristbands are waterproof and will withstand any showers, hand washing, or swimming pools.

 Can I take my wristband off in between days?

No please.  Wristbands are non-transferrable and valid for entry for the day(s) indicated on the wristband.  Do not remove your wristband until you plan to leave the property for the final time.  

 Can I mess with my wristband?

No . . . Do not cut the loose end of the wristband or affect the wristband in any way!  Any wristband that has been tampered is VOID and could be confiscated.  Treat your wristband like cash – lost, stolen, counterfeit, tampered with, unregistered, and/or confiscated wristbands may not be replaced!  Note there is a replacement fee of $20 per wristband should the Festival staff warrant a replacement is necessary.

Can I go on one day and pass my wristband off to someone else for another day?

Negative Ghost Rider. Wristbands are non-transferrable and intended for only ONE guest to attend the festival the entire weekend.

What happens if my wristband or ticket is damaged or I lose it?

Once your wristband is on your wrist securely, it will be tough to lose it unless it is cut off or not put on right in the first place.  But if it were to be lost somehow, first, don’t panic – we can help! Just visit our friendly Festival staff at the Ticket Help / Customer Service area at the Box Office for assistance.

If someone finds your original wristband or ticket don’t worry!  With the RFID technology, we can make sure that no one else can use it or access your personal info.  

 I’m scared.

It’s cool!  If you have any trouble putting on or scanning your wristband, just visit our friendly Festival staff for assistance at the entrance.

We can gladly assist you with Wristband Registration at the Box Office or at the Wristband Registration station on site as well.

Is The Man watching my every move with this RFID wristband?

Nah!  He’ll just know you’re having a ball with us at Wonderfront Festival, and that’s all that matters!

Will Wonderfront Festival have Cashless payment options?

No, however all vendors will accept cash, credit, and smartphone app payments (applepay, google pay, android pay, etc) for your convenience.

My wristband is failing to scan.

If the wristband is scanning RED or not scanning at all at the venue gates, please visit Wristband Resolution or the Box Office for proper assistance.

What are the Wristband Policies?

All sales are FINAL – no refunds and no exchanges.

 Wristbands must be worn at all times and scanned upon entry/exit to the venue.

Do not remove between days or tamper with your wristband in any way.

 Wristbands must be worn securely on your wrist and are non-transferrable.

 Depending on the circumstance, a replacement wristband may be issued for a $20 fee at the discretion of Festival staff.

 If your wristband is removed by Festival Security / Staff due to misuse or your misconduct, your wristband will not be replaced, and festival ejection or prosecution may also occur.

All guests are subject to a bag, and personal security inspection upon entry. Any prohibited items will be confiscated.

When will my RFID Festival wristband(s) be shipped?

Wristbands will ship in late April to the address provided at the time of purchase. You will receive a shipment confirmation email and tracking number once they are on the way!

If you have not received your wristband within 48 hours from the event, please contact Wonderfront Festival Customer Support.

Will you ship to Mexico / outside the U.S.?

Advance wristband shipping is only available to addresses within the continental United States.

Guests with Alaska, Hawaii, Puerto Rico, Virgin Islands, Mexico, Canada, or other delivery destinations can pick up their wristbands from the Wonderfront Box Office will call with proper ID and order verification information.

What if I moved since I purchased?

Yay on the new digs!  To change and/or confirm your shipping address you can:

Sign in to your Events.com account to update your address directly online

 Email https://events.com/faq/contact-us/ with your order number, the last 4 digits of the credit card used to purchase, and your new address

 From the above methods, our ticketing partner, Events.com, will update your address if your order has not shipped, and if it is before your event’s shipping deadline of October 18.  Tracking information will be emailed to you when your festival wristband package is on the way.

I left town for Wonderfront Festival and my wristband hadn’t arrived by mail yet.

Please visit the Box Office or Wristband Resolution station at Wonderfront Festival for proper assistance. Please have the wristband available (if possible), along with the confirmation information and a photo ID.

Wristband replacements will only be issued to the original purchaser or registered holder at the discretion of Wonderfront Festival personnel.

A $20 replacement fee (per wristband) will apply. Only one replacement can be issued throughout the weekend.

I received my wristband(s) from Wonderfront Festival, now what?

Awesome!  This wristband is your ticket into the festival! Handle your wristband carefully to assure you don’t pull it closed before you put it on and keep it in a safe place.

Does it matter which arm?

Scanners are typically on the right as you enter/exit the festival grounds, so we encourage placing the wristband securely on your right wrist for ease and convenience.

Should I put my wristband on now?

Not yet!  When you’re ready to attend Wonderfront, place the wristband on your RIGHT wrist and slide the clasp up to where only one finger can fit between the band and your wrist.  Tug on the band slightly to assure it is fastened and cannot slide off but is still comfy.

Careful! Once you pull your wristband closed, it will not loosen.

Ummmmm, I got excited and put it on, pulled it closed, threw it away…

Ooops! Hang on to your original wristband and visit the Box Office or a Wristband Resolution station at the Wonderfront Festival event for proper assistance.

After some account verification, a replacement wristband may be possible for a $20 fee.

Only the original purchaser or verified wristband registrant can receive a replacement.

Do I need to Activate my RFID wristband?

We do all the work to make sure your wristband is activated for proper use and event entry, so you do not need to further register your wristband.