WONDERFRONT HOLDINGS LLC.

Privacy Policy of https://wonderfrontfestival.com

PRIVACY POLICY

Effective date: November 21, 2024

Welcome to the website of the Wonderfront Music and Arts Festival in San Diego, California which is run and operated by Wonderfront Holdings LLC (“us”, “we”, or “our”) which operates the https://wonderfrontfestival.com/ website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use, accessible from https://wonderfrontfestival.com/

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you.

TYPES OF DATA COLLECTED

PERSONAL DATA

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

USAGE DATA

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We also collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data as this data will not directly or indirectly reveal your identity.

Where we need to collect personal data by law, or under the terms of an agreement we have with you, and you fail to provide that data when requested, we may not be able to perform the agreement we have or are trying to enter into with you (for example, to provide you with access to Company’s Services).

Our legal bases for using this information include (1) your consent, (2) performance of a contract with you, (3) our legitimate interests including Site, App, and Service improvement, better engagement with you, fraud prevention, Site security, and (4) to comply with a legal obligation.

TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

USE OF DATA

Wonderfront Holdings LLC uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

In addition to the purposes for information collection listed above, we may also use your information for the following for our legitimate business purposes: (i) security and credential management; (ii) creating data back-ups; (iii) protection of our systems and networks; (iv) fraud prevention; (v) legal and regulatory compliance; (vi) financial, security, and compliance audits; (vii) contract enforcement; (viii) creation of aggregated data sets; (ix) business transactions.

Direct Marketing: We may use personal information to let you know about our Services that we believe will be of interest to you. We may contact you by email, post, social media, telephone, or through other communications channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activities with you. We also work with carefully selected third parties, such as promotional partners and others with whom we have marketing or other relationships. At all times, in accordance with your marketing preferences and in accordance with applicable law, these third parties may contact you by email, SMS/text, social media or through other communications channels to tell you about products and services that they believe would be of interest to you. 

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Wonderfront Holdings LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF DATA

LEGAL REQUIREMENTS

Wonderfront Holdings LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Wonderfront Holdings LLC
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may disclose in statistical form, non-personal information regarding the visitors to our Sites, traffic patterns, and website usage tour partners, affiliates or advertisers. 

HOW LONG WE KEEP YOUR INFORMATION

Your data will be retained for as long as reasonably necessary to fulfill its purpose such as tax, regulatory, accounting, legal and/or reporting requirements, as well as for ticketing and registration services. However, your Personal Data may be retained for a longer amount of time if we believe there may be potential litigation or as required/permitted by law. In order to determine how long your Personal Data shall be retained, we look at many factors including the sensitivity of the data, the purpose of such data, and the nature of the data. If able, we will look at alternative means to achieve any purposes without retaining your Personal Data.

The relevant factors for determining how long we store your personal information are: (1) the length of our relationship with you; (2) the presence of any contractual obligations; (3) legal obligations for the retention or destruction of personal information; (4) whether retention is advisable in light of our legal position, such as in regard to applicable statutes of limitations, litigation, regulatory investigations.

ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics
  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHOICES FOR MANAGING PERSONAL INFORMATION

Under certain circumstances and applicable law, you may have rights under protection laws. Accordingly, the following actions may be applicable (not limited to):

1. a) Decline: You may, of course, decline to provide or share certain Personal Information with us. Please note however, in that case we may not be able to provide to you some of the features and functionality of the Services.
2. b) Privacy Settings: You may update or correct your account information and preferences at any time by logging into your account on the Services and visiting the privacy preferences page. You may also email us at privacy@events.com to request access to, or to correct or delete any Personal Information you have provided to us.
3. c) Account Deletion: You may delete your account at any time by using the delete feature in your account. You may also request we delete your account by emailing us at privacy@events.com. If you simply uninstall the Services, your account will not be deleted.
4. d) Data Retention & Backups: Please note that while any changes you make or request will be reflected in active user databases within a reasonable period of time, we may retain any information you submit for backups, archiving, prevention of fraud or abuse, analytics, satisfaction of legal obligations, to operate or provide the Services, or where we otherwise reasonably believe that we have a legitimate reason to do so. Please also note, deleting your account or data does not affect the information that has been stored or shared by other parties. 
5. f) International Users: In compliance with their local laws, international users may be required to expressly consent and/or opt-in prior to receiving commercial emails or other forms of electronic communication from us.
6. g) Device Settings: Your device operating system or browser may include settings, options, or add-on components to control the placement and presence of cookies and access to location information.
7. h) Requesting restriction: You may ask for restriction on your personal data in order to (i) correct your data; (ii) where our use is unlawful but you do not want it erased; (iii) where you need us to hold data in order to exercise or defend legal claims; and/or (iv) where you have objected to our dut but we need to verify whether we are able to override such objection on legitimate grounds. For the purposes of this Agreement, “Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.
8. i) Requesting corrections: You have the right to correct incomplete or inaccurate data we hold about you, though we may need to verify the accuracy of the new data you provide to us.
9. j) Withdrawing consent: Where you have provided your consent to the processing of your personal information by Company, you may withdraw your consent at any time by changing the information on your account, adjusting your Account settings, or by sending a communication to Company specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.
10. k) Erasing personal information: You may request we erase your personal information. However, please note that if you request the erasure of your personal information:

• We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a Company account for fraud or safety reasons, we may retain certain information from that account to prevent the opening of a new Company account in the future.
• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Company may keep some of your information for tax, legal reporting and auditing obligations.
• Some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
• Because we maintain the Company website to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

MANAGING MARKETING PREFERENCES

We will take steps to limit direct marketing to a reasonable and proportionate degree and only send communications we believe may be of interest to you. Further, at any time, you can update or correct your profile, change preferences, and/or update how we communicate with you. 

You may opt out of receiving promotional communications. You can ask us or third parties to stop sending you marketing messages at any time. You can contact us by email (privacy@events.com). Please note that regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt out of certain operational communications, such as those reflecting our relationship or transactions with you. You can also ask that we stop direct marketing with you at any time by contacting us at support@events.com.

We recommend you routinely review the privacy notices and preference settings that are available to you on any social media platforms as well as your preferences in your account with us. Further, if (in accordance with your marketing preferences) you receive marketing from the third parties referred to above, we recommend you review any relevant third party’s privacy notice for how they use your personal information. 

Be aware that if you unsubscribe from our marketing communications we may be unable to notify you of tailored services or offers. If you unsubscribe from marketing communications from us, you may still receive operational and service messages from us regarding Wonderfront Festival.

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

INTERNATIONAL USERS & GEOGRAPHIC RESTRICTIONS

We operate on a global basis. All of our Services are hosted in the United States meaning your personal information may be transferred to and stored in the United States, which may be subject to different standards of data protection than your country of residence. If you choose to use the Services from Canada, the European Union or other regions of the world, please note that many countries may have laws governing data collection and use that differ from U.S. law. If you are accessing or using the Services from any country or region other than the United States, please note that you are transferring your Personal Data outside of that country or region to the United States for storage and processing. Please note, we may also transfer your data from the U.S. to other countries or regions in connection with the storing and processing of the data, fulfilling your requests, and/or operating the Services. By providing any information, including Personal Data, on or through the Service, you consent to such transfer, storage, and processing.

If you are an international User (i.e. using the Services from outside of the United States), and you have appropriately indicated to us that you are an international User, you may not receive certain commercial emails from us, unless you expressly opt in and consent to receive such email, or other electronic communications, in compliance with your country’s local privacy laws (such as the Canada’s Anti-Spam Legislation).

SPECIAL JURISDICTIONS

This Privacy Policy describes how we collect, use, and disclose the personal information we collect about residents of California and other jurisdictions with similar laws.

We disclose the following categories of personal information for business or commercial purposes to the categories of recipients listed below:

1. Basic identifying information with service providers, third party partners, and other third parties.
2. Internet or other network activity with service providers, third party partners, and other third parties.
3. Geolocation data with service providers, third party partners, and other third parties.
4. Commercial information
5. Inferences with service providers, third party partners, and other third parties.

SALE OF DATA

It is possible that other companies’ cookies are used on our website. We use cookies to improve your experience, gather information about our users, and to monitor Site performance. However, THE COMPANIES THAT PROVIDE COOKIES ALSO HAVE ACCESS TO THE DATA THEY COLLECT, and may use that data for targeted advertising. Under California and other states’ laws, this is considered a share or transfer of your personal information. If you are in California or a similar United States jurisdiction, you may opt out of collection. 

To opt-out of any sales, transfers of personal information (excluding personal information collected through cookies or web trackers) You may submit a Do Not Sell or Do Not Transfer request directly to privacy@events.com.

WE DO NOT KNOWINGLY SELL OR TRANSFER THE PERSONAL INFORMATION OF MINORS UNDER THE AGE OF 18.

We collect, process, and disclose sensitive personal information for the purposes of (1) providing the requested goods or services; (2) ensuring safety, security, and integrity; (3) countering wrongful or unlawful actions; (4) short term use such as displaying first party; (5) non-personal advertising; (6) maintaining and servicing accounts; (7) providing customer service; (8) processing and fulfilling transactions; (9) verifying customer information; (10) processing payments; (11) providing analytics; (12) providing storage; (13) other business services; (14) quality and safety control; (15) product improvement; and (16) other collection that is not for the purposes of inferring characteristics about an individual. WE DO NOT USE SENSITIVE PERSONAL INFORMATION BEYOND THESE PURPOSES.

You have the following rights that you may exercise by contacting us at privacy@events.com

1. Right to know about personal information collected, disclosed, and sold.
2. Right to receive a copy of your personal information.
3. Right to opt out of the sale of your personal information to third parties.
4. Right to opt out of processing for targeted advertisements, including the sharing of cross-context behavioral advertising.
5. Right to request deletion in some circumstances.
6. Right to equal service and prices regardless of your choice to exercise privacy rights.
7. Right to request correct inaccuracies in your personal information.
8. Right to limit the use and disclosure of sensitive personal information.
9. Right to appeal our refusal to take action.

RESIDENTS OF QUEBEC

Data we collect from residents of Quebec, that are in Quebec at the time of collection, is subject to Article 25 of Act Respecting the Protection of Personal Information in the Private Sector (“ARPPPS”). That data will be communicated and processed outside of Quebec. Our data governance program established controls designed to protect your data at each stage of its lifecycle. Your rights include the right to de-indexation/erasure of personal data, the right to request cessation of dissemination of your data, and the right to a computerized version of your personal data.

EU AND UK RESIDENTS

You have specific rights regarding the processing of your personal data. You may contact your Data Protection Officer at privacy@events.com

1. Right to be informed about how we use your personal information.
2. Right to access a copy of the personal information we have.
3. Right to receive a copy of your personal information in a user-friendly format.
4. Right to rectification of inaccuracies in your personal information.
5. Right to erasure of personal information in some circumstances.
6. Right to restrict or suspend processing of personal information.
7. Right to information about transfers of information.
8. Right to complain to a supervisory authority.

AUSTRALIA RESIDENTS

The Privacy Act 1988 affords you certain rights. We will process any complaints or request for access to or correction of personal information in accordance with our obligations under the Act. Your rights include:

1. Right to request access to your personal information
2. Right to request the correction of your personal information
3. Right to complain about a breach of Schedule 1 of the Australia Privacy Act or any other APP Code

CONSUMERS RESIDING IN CALIFORNIA

California residents have certain rights appropriated to his or her personal information. The following outlines those rights and explains how we, as a Company, protect those rights.

• The right to request disclosure of our data collection and sales practices as it may apply to you, including the categories of Personal Information collected, the source of the information, our use of the information and, if the information was disclosed to third parties, the categories of Personal Information disclosed to third parties and the categories of third parties to whom such information was disclosed. In order to request your information, please contact legal@Company;
• The right to request a copy of your specific Personal Information we collected during the twelve (12) months before your request (together with right (a) above, a “personal information request”) (Note: A California resident may only make a personal information request twice in a 12-month period. Moreover, if you make such a request, we will need to collect information from you so that we can verify your identity, and we will have forty-five (45) days from receiving such personal information to respond to your request);
• The right to have your Personal Information deleted (with certain exceptions described above such as, by example, information which must be maintain for financial or legal purposes);
• If applicable, the right to request that your Personal Information not be sold to third parties; and
• The right not to be discriminated against because you exercised any of the above rights.

1. Right to Know About Personal Information Collected or Disclosed: 

You have the right to request, subject to verification of your identity, that we disclose to you what personal information we have collected, used, or disclosed over the past 12 months. To learn how to exercise this right and what information you may need to provide in the process, see below.

1. Right to Request Deletion of Personal Information: 

You have the right to request that we delete the personal information that we have collected or maintain about you, subject to certain exceptions. To do so, please contact: legal@Company and provide enough information to reasonably verify your identification. You also can request deletion of personal information via the address listed below. This process may require us to ask certain questions regarding your identity. We will confirm receipt of your request within 10 business days and respond to requests for access and deletion within 45 days. If you submit a request for deletion, we will send you a confirmation email to validate the request before deleting your personal information.

1. Right to Non-Discrimination: 

You have the right not to receive discriminatory treatment from us for the exercise of your rights described in this section. We will not discriminate against you (for example, by denying you services or charging you a different rate) for exercising any of your rights.

1. Right to Opt-Out: 

You have the right to opt-out of the sharing of your personal information with third parties for their own business purposes by changing your preferences in your account settings and/or changing your Cookie selection.

To exercise any of the rights listed above, California residents must submit a verifiable consumer request to us using any of the following methods:

By Email: privacy@events.com

By Mail: Company, Inc.

Attn: Privacy Compliance / General Counsel

811 Prospect Street

La Jolla, California 92037

By Telephone: (858) 257-2300

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.

As stated above, you may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative; and
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We will try to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

We also do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Company will not be required to comply with your request to delete your personal information if it is necessary for Company to maintain your personal information in order to:

• complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of Company’s ongoing business relationship with you, or otherwise perform a contract between you and Company;
• detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• debug to identify and repair errors that impair existing intended functionality;
• exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code;
• engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when Company’s deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent;
• to enable solely internal uses that are reasonably aligned with your expectations based on your relationship with Company;
• comply with a legal obligation; or
• otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

CALIFORNIA SHINE THE LIGHT

If you are a resident of California, you may request information regarding your personal information that we share with third parties. If you would like more information, please contact us with your request at privacy@events.com.

CONFIDENTIALITY OF MEDICAL INFORMATION ACT

Company takes the protection of medical information very seriously. If you share medical information with Company for any reason we will not share that information with any third parties unless you expressly give us permission to do so.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@events.com
• By visiting this page on our website: https://wonderfrontfestival.com/contact/