2024 Festival INFORMATION

The Festival starts Friday May 10 and runs through Sunday May 12, 2024.

The Festival hours each day are:

• Friday May 10, 12:00 – 10:00 pm
• Saturday May 11, 12:00 – 10:00 pm
• Sunday May 12, 12:00 – 10:00 pm

The festival takes place across multiple venues including Embarcadero Marina Park North, Seaport Village, and Ruocco Park.
LINK NOW TO VIEW INTERACTIVE FESTIVAL MAPS

The Wonderfront Box office is located in Ruocco Park, located at the corner of Harbor Drive & Pacific Hwy. The Box Office is located near the northeast corner of the park accessible from the Harbor Drive sidewalk on the south side of the street.

Thur 5/9 ~ 12pm-8pm
Fri 5/10 ~ 10am-10pm
Sat 5/11 ~ 10am-10pm
Sun 5/12 ~ 10am-10pm

1. In order to provide the safest environment for our patrons and to expedite entry into the venues the Wonderfront Festival has certain bag restrictions.  While we recommend you attend the festival without a bag to make for easy and quick transitions between the venues we do recognize that is not always possible.  Therefor as you plan your weekend festival experience please take careful note of our bag policy as to what bags are allowed and which are prohibited.  We will have lockers for rent on the festival grounds, so if you do plan to bring a bag we highly recommend getting a locker to make it faster for you to move between the festival venues by avoiding the bag check lines.

Bags Allowed:

Bags that are clear (see through) and no larger than 13″w x 16″h x 6″d

Purses and fanny packs are allowed and don’t have to be clear. 

Bags Not Allowed:

Bags that are non-see through and larger than 13″w x 16″h x 6″d.

The following items are ALLOWED to be brought into the festival venues:

•  Small purses and fanny packs that are smaller than 6” x 8” x 3”
•  Bags that are clear (see through) and meet our bag guidelines policy
•  Binoculars
•  Blankets and towels
•  Empty plastic water bottle up to 1 liter size
•  Empty hydration packs (up to 2.5L bladder capacity with no more than 2 additional pockets)
•  Sunscreen lotion (no aerosol containers)
• Bug repellant (no aerosol containers)
• Kids Strollers

The following items are PROHIBITED from being brought into the festival venues:

• Marijuana & THC products of any kind
•  Bags that do not meet our bag guidelines policy
•  Chairs with legs (only chair cushions that sit directly on the ground are allowed)
•  Umbrellas
•  Firearms, explosives, fireworks, or weapons of any kind
•  Large chains or spiked jewelry
•  Illegal and illicit substances of any kind
•  Drugs or drug paraphernalia
•  Coolers or picnic baskets
•  Outside food or beverage, or any liquids of any kind
•  E-cigs or vaping devices
•  Aerosol containers
•  Glass containers or cans
•  Any and all professional audio or video recording devices
•  Professional cameras
•  Camera accessories (no selfie sticks, tripods, monopods, Go-Pro mounts & attachments, or detachable lenses)
•  Professional grade radios or walkie-talkies
•  Threatening signs or apparel
•  Totems or flags
•  Drones
•  Hammocks
•  Tents or canopies
•  Frisbees
•  Wagons or carts
•  Bicycles and skateboards (must remain outside the festival venues, free parking to lock up will be available near each entrance gates area)
•  Animals or pets
•  Inflatable furniture
•  Rafts
•  Laser pointers
•  Spray paint or large markers
•  Unauthorized vendors are not allowed
•  Solicitation or giving away marketing materials is not allowed

Entrance locations are located for each park venue as follows:

• Across the boardwalk from Malibu Farm Restaurant on the south side of Seaport Village
• Embarcadero Marina Park North is the main venue entrance, located just south of the main waterfront boardwalk on the south side of Seaport Village.
• Seaport Village boasts two live music stages as well as many shops and restaurants, and is open to the general public.
• Ruocco Park’s entrance is located on the waterfront boardwalk, just northwest side of Seaport Village.

Re-Entry: Many festivals have a no re-entry policy, they want to lock you in their gates for the whole day and night. Our philosophy is different. This is your weekend experience, make what you want of it. If that means you want to bounce out of the festival grounds for lunch, or dinner, or a power nap in your hotel room and then return to the festival when you feel like it, then so be it. If you want to grab a 15 minute ferry ride over to explore Coronado Island a bit, we encourage it. You want to go out on a sunset cruise of the harbor, do it. If you want to shop and explore downtown San Diego some, absolutely have at it. You are free to come and go as you please between any and all the festival venues. Just remember, to make entry a breeze leave your bags in the room or in a locker and that way you can enter through the No Bags lines as you re-enter the venues.

To ensure the safety of all patrons everyone entering the festival venues are subject to a full and complete search prior to entry.  Please make sure to review our Allowed & Prohibited Items to help expedite the entry lines.  

 Please remember all bags will be searched before entry to each venue, so the quickest way to move between the venues is to leave your bags at home, in your hotel, or store them in a rented locker on the festival grounds, that way you can breeze through the No Bags entry lines.

Ticket buyers, upon purchase of a pass to the festival, agree to submitting to a full body pat-down and metal detector search prior to entry to the festival venues.  Please alert the festival security personnel if you prefer a pat-down by a security member of your same gender.  Children screenings will always take place in the presence and with the consent of their parent or legal guardian.

We hope you understand, these policies are in place to insure the safety of the festival guests, so any persons refusing to comply with these policies will be refused entry into the festival venues.

Since you are choosing to spend your money with us, we sure want to make it an easy and safe process for you and all staff. For that reason we are encouraging as many cashless points of sale as possible, where we will only accept credit/debit cards and digital forms of payment (Apple Pay, Google Pay, Android pay, etc). This includes all concessions and festival merchandise locations. Craft Vendors will vary, as some will accept cash and some will be cashless. For those vendors that will be accepting cash, there are ATM’s located in the Seaport Village shopping center.

In the event of an emergency evacuation please follow all directions for immediate exit from the venues. These instructions will be posted on the stage video screens and jumbotrons, as well as publicly announced on the sound systems, and all emergency exits will be cleared marked.

Children ages 2 and under are allowed entry for free only if accompanied by the child’s parent or legal guardian.  To bring in your child you must bring them by the Box Office and get a child’s wristband to put on them for entry.  Any children over the age of 2 years old will need to purchase a pass for entry.  With that said, we do not recommend bringing young children to a festival of this size.

OFFICIAL WONDERFRONT 2024 ACCESSIBILITY (ADA) GUIDE

Wonderfront welcomes all people with disabilities. We are continuously striving to enhance our efforts to ensure access to event amenities without limitations based on abilities.

Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at ADA@w-fest.com. We welcome and encourage all feedback and suggestions from our guests with disabilities. We will do our best to assist you and address your accessibility needs.

WHEELCHAIR ACCESSIBILITY

The venue is navigable for guests with mobility disabilities. The event is held at an outdoor park that has primarily grassy terrain. There are accessible cement pathways connected throughout the venue including parking, entrances, stages, accessible viewing areas, vendors, and all other activity areas.

Attendees must navigate the festival grounds between stages on their own or with the support of a companion, as the festival does not offer transportation between stages.

We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Guests are also permitted to bring crutches, walkers, and canes into the event. If you need to recharge your motorized mobility device, you may do so at the Accessibility Services Hub. Guests should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

We will not be providing wheelchair or scooter rentals.

ACCESSIBILITY SERVICES HUB

Please Note: You must stop here to get your Accessibility Wristband. This wristband is free of charge and will grant you access to the accessibility services required on account of a disability or injury. There is no accessibility pre-registration before the event – this is all done onsite at the event. There is not an “ Accessibility ticket” that needs to be purchased in order to utilize accessibility services at Wonderfront.

The Accessibility Services Hub is conveniently located directly inside the festival entrance of Embarcadero Park North, located on the left side of the entrance near the lockers. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:

• Learn about accessibility services and receive answers to your questions
• Receive an accessibility wristband
• Effective Communication check-in
• Register service animals

Wristband Policies

• Accessibility wristbands are valid for the duration of the festival.
• DO NOT remove your wristband for the duration of the festival.
• One (1) accessibility companion wristband will be issued per guest with a disability.
• Additional wristbands may be issued for families with young children.

If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.

ACCESSIBLE PARKING

There will be a limited number of accessible parking spots for guests with disabilities available at the Grand Hyatt garage, the Convention Center garage, and the Hilton garage. These parking garages have a parking fee. Accessible parking spaces are available on a first-come first-serve basis. You are required to bring a valid, state-issued handicap placard, permit, or license plate to park in the accessible spots in these parking lots. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.

RIDESHARE/ACCESSIBLE PASSENGER LOADING ZONE

Guests with disabilities can be dropped off and picked up by friends and family or a rideshare in the accessible loading and unloading zone located outside of Seaport Village, on Pacific Hwy. The best address to input is: 500 Pacific Hwy, San Diego, CA 92101.

ACCESSIBLE ENTRY

There will be an accessible entry lane, located at the main festival entrance into Embarcadero Park North. Guests with disabilities and up to one companion may use this lane to safely enter the venue. Please visit the Accessibility Services Hub immediately after entering the event to request the accessible accommodations and services you need.

ACCESSIBLE VIEWING AREA

There will be an accessible viewing area made available to guests with disabilities at the event main stages. For more information on how to gain access to this area, please visit us at the Accessibility Services Hub.

Accessible Viewing Area Policies:

• Companions may be asked to stand in the back of the viewing area if capacity is reached.
• Viewing areas are non-smoking.
• Attendees are not allowed to save spots.
• If an attendee is not-present for longer than 1 hour, their spot will be given to another guest with a disability
• Do not block the view of the guests behind you.
• All seating is first come, first served.

SERVICE ANIMALS

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

• All service animals must be verified by the Accessibility Coordinator or Manager before entering the event venue.
• Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
• Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
•  If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
• All service animals should have legally required vaccinations. The Accessibility Coordinator or Manager may ask for proof of vaccination during the  verification process.
• All service animals must receive a service animal credential at an Accessibility Services Hub in order to enter the venue.

We ask that you do not leave your animal in your car while you’re attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.

EFFECTIVE COMMUNICATION REQUESTS

We accept requests for any of the following services:

• ASL Interpretation
• Other forms of Effective Communication (such as:  live captioning, large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed)

To ensure adequate time for planning, requests for these services should be made no later than 30 days before the event. While we will strive to accommodate requests submitted less than 21 days prior to the event, we cannot guarantee fulfillment after the cutoff date. The cutoff date for this event is April 17th, 2024. To submit a request, please fill out the Effective Communication Request Form.

Once you arrive, please check-in at the Accessibility Services Hub to be connected with our interpreting team.

ADDITIONAL INFORMATION

• First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app. Professional medical staff can provide assistance to your medical needs at these locations.
• Special Dietary Needs: The event will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at ADA@w-fest.com for further assistance.
• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.

• Other Services: If you require assistance on account of pregnancy, nursing, or breast milk pumping, please reach out to the information team at wonderfrontguestservices@gmail.com.

COMMENTS, QUESTIONS & SUGGESTIONS

Wonderfront will consider requests by guests with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

To help us continually make our event more accessible, we encourage you to contact us at ADA@w-fest.com for any of your accessibility-related needs. Additionally, if you have any questions about our accessible policies or services, please don’t hesitate to reach out to us.

We hope you find this guide informative, we look forward to seeing you at Wonderfront!

VIEW ARTIST DAILY SCHEDULES

If you have further questions, or want to learn more about how to get involved in the Wonderfront Festival, please email the team at StayClassy@WonderfrontFestival.com

If you lost anything while attending the Wonderfront Festival, please email the team at: wonderfrontguestservices@gmail.com

How do I purchase tickets in advance?

Tickets are currently onsale via our ticketing partner, Events.com.

Sign-up to receive our e-newsletter containing onsale details and more information leading up to the event.

Will single day passes be available?

Yes, the ability to purchase 1-Day passes exists. Visit Events.com for ticket options.

How many tickets can I purchase?

There is a ten (10) ticket maximum per transaction.

Are there any local resident, senior, student, or Military discounts available?

We are proud to offer our active and veteran Military members a discounted General Admission ticket. You can find the discount on out ticket page at Events.com

How does the charge appear on my bank statement?

Wonderfront Festival ticket purchases will most likely appear on your credit card statement referencing “Stripe”, our online payment processing partner. The way the charge appears on your statement can vary if the purchase was made online or on-site at an event. If the ticket purchase was made online through our website or onsite at the Box Office, the charge on your statement typically includes one or more of the following references: “WONDERFRONT”, “EVENTS.COM”, “STRIPE” or “SAN DIEGO, CA.”

Did my order go through?

Not sure if your order went through? All you have to do is log into your Events.com account or enter the email address you used to register here. You can check to see that your order went through successfully on the Tickets page when logged in. Or search for a confirmation email from “Events.com” or “Stripe”.

For further assistance, please email https://events.com/faq/contact-us/ with as much information as you can, and our ticketing provider, Events.com, can verify if your order was indeed successful or can advise on next steps for a resolution.

If we are unable to verify or authenticate any information you provide during the purchase process, authentication, delivery, registration, or any other process, or if we are no longer able to verify or authorize your credit card or bank account information, your ticket order may be cancelled without notification. 

Can I purchase a ticket/wristband at the event?

Onsite ticket sales are subject to available inventory.

I’d like to buy via Credit Card

Perfect!

If purchasing at the event, all box office attendants must check for valid ID showing the same name as the customer’ presented credit card before selling them a ticket.

Can I purchase with a debit card or prepaid credit/gift card?

We recommend using an actual credit card, not a debit card, to be sure you do not exceed your daily/card allowance and lose your order.

Can I pay with half Credit Card and half Cash?

Unfortunately, no.  The method of payment cannot be split per transaction / amount due.

Will I receive an order confirmation?

Yes, following completion of your ticket transaction, an email will be sent with your order confirmation and receipt from our ticketing partner, Events.com.

Actual ticket/wristband delivery will begin in mid-to-late October. Tracking information will be sent to the email address on file

Can I purchase a ticket for someone else?

Awww, so sweet. Absolutely!  Please indicate the guest attendee name on the order at the time of purchase if possible so we have appropriate records of that guest.

Or you can simply give the physical wristband to that person once you receive it in the fall.

Please advise the recipient to Register their wristband specifically to them for any further needed assistance at the event.

Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from Box Office Will Call with proper ID and order verification information.

Can I change my order?

You can log into your Events.com
account to update/change your name,
shipping address, payment plan information,
or to add an item to your order.
Otherwise, all sales are final and there are
no changes, exchanges, order cancellations,
or refunds issued.

I can’t find my ticket confirmation

Thank you for your recent ticket purchase to Wonderfront Festival 2024! Your order confirmation and receipt will be delivered via email by our ticketing partner, Events.com or from noreply@events.com Perhaps check your junk mail?

Actual wristband/ticket delivery will begin in mid-to-late October to the shipping address provided at the time of purchase.

I see a duplicate charge on my credit card. Will this go away?

Most of the time, these double charges occur because of a mismatch in your billing address versus the mailing address associated with your credit card. If you received an error message that resulted in re-submitting your billing information, and the attempt failed, the transaction might be listed as pending.

Give your financial institution a call and have them take a closer look at the charges. If the charges are indeed listed as pending, they should go away in 2-4 business days. If you believe there is an error that is not pending, please reach out to: https://events.com/faq/contact-us/ for additional assistance.

Are there any Ticket Insurance options for emergencies or special consideration?

Yes, at the time of purchase, there is an option to add “Ticket Insurance” to your order thru our verified partner, Ticketguardian.

For more information, please visit https://ticketguardian.com/

WONDERFRONT FESTIVAL TICKET PURCHASE TERMS & CONDITIONS

Your ticket to the Wonderfront Festival is a uniquely coded RFID (Radio Frequency Identification) wristband, which acts as a freely revocable license that may be terminated by Wonderfront Festival personnel at any time. Resale of tickets or wristbands in contravention of applicable local, state, and federal laws is not permitted, and Wonderfront Festival takes no responsibility for wristbands purchased from unauthorized sources (which may be lost, stolen, counterfeit, or otherwise void). No refunds will be made, nor will lost, stolen, or invalidated tickets/wristbands be reissued other than in the sole discretion of Wonderfront Festival.

Your ticket is for the Wonderfront Festival, not for a specific artist. Artists and schedules are subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

By completing a Wonderfront Festival ticket purchase, you acknowledge there are inherent and incidental risks and dangers involved in attending a large festival in an outdoor setting, including but not limited to weather risks, large crowds, which may involve risk of serious injury, loss of life, and/or property damage. You take responsibility for your own health, welfare, and safety during your attendance, and therefore assume all risks whether or not described herein with full knowledge thereof. Accordingly, for yourself, your executors, administrators, heirs, next of kin, successors and assigns, in consideration of being permitted to attend the Event and participate in its Activities, you hereby irrevocably waive and discharge any and all claims that you now have or may, in the future, have against Wonderfront Festival and its respective members, affiliates, successors, assigns, officers, directors, employees, agents and licensees, including, without limitation, any and all claims for personal injury, death or property damage, whether or not caused by the negligence of Wonderfront Festival and its affiliates. You understand your email may be shared with Wonderfront Festival sponsors and partners.

By attending Wonderfront Festival, you consent to your likeness and image being included in audio-visual productions, photographs, and/or other materials created by Wonderfront Festival or its designees for promotional or commercial broadcast.

All attendees are subject to search upon entering festival grounds and each venue. You further agree to comply with any and all safety rules and regulations issued by Wonderfront Festival and the respective venues, as well as all applicable local, state, and federal laws, and agree not to act in a manner that may jeopardize the health or safety of others or yourself. Failure to comply with the foregoing or violation of such rules and laws may result in the invalidation of your festival wristband, ejection from festival grounds (without a refund), civil penalties, and/or arrest.  

Wonderfront Festival shall take place rain or shine. The artist lineup and performance schedule is subject to change without notice. The Wonderfront Festival takes place across multiple venues which have varying limited and entry to a specific performance area is first come-first-served, and not guaranteed.

What should I do if my tickets are in will call?

Will Call tickets will be available for pick up from the Wonderfront Festival Box Office at the event. Specific Hours of Operation are Thursday May 9 12pm-8pm, Fri/Sat/Sun 10am-10pm. The Box Office is located in the Headquarters shopping courtyard at Seaport Village, next to the Cheesecake Factory.

Wristbands will only be issued to the original purchaser indicated on the account. Please bring a government-issued photo ID along with the credit card that was used with the order. If you have the order confirmation handy as backup, that will be even more helpful!

Do I need to print my order confirmation and bring with me?

Nope. Go green and simply have your order confirmation available on your mobile device for reference and verification, along with government-issued photo ID, and the credit card used to purchase.

I’m arriving separately from my friends, can I leave their tickets here at the Box Office?

Sorry, we do not accept outside will call or additional pick-ups.  Please coordinate delivery with your friends directly.

I want to pick up all of my wristbands / tickets in my order, but my whole party isn’t here.

That’s cool. As long as you are the main account holder and person that purchased the tickets, you can pick up your entire order upon proper photo ID and order verification.

My buddy bought the tickets, can I pick up mine?

If you are indicated on the order as an alternate pick up person, yes!

If not, only the original purchaser / name on the account can pick up with proper ID and confirmation information.

My tickets never came in the mail, can I pick them up at Will Call?

First, please check your tracking information emailed out to you when wristband shipping begins in mid-to-late October (check your spam!).

Still nothing? Contact Wonderfront Festival to coordinate will call pick up if they don’t end up arriving 48 hours prior to the event.

 Oooops, I don’t have my ID?

Photo identification is required for will call pick up. Non-government issued ID alternatives can be a credit card, library card, insurance card, school or work ID, anything with your name/face on it. Having the credit card used to purchase the tickets and your confirmation information are helpful backups as well.

I need to replace my wristband (it’s too tight, lost/stolen, broken, eaten by dog, etc.).

Please visit the Box Office or Wristband Resolution station at Wonderfront Festival for proper assistance. Please have the wristband available (if possible), along with the confirmation information and a photo ID.

Wristband replacements will only be issued to the original purchaser or registered holder at the discretion of Wonderfront Festival personnel.

A $20 replacement fee (per wristband) will apply. Only one replacement can be issued throughout the weekend.

 I want to replace my wristband, but I am not the original purchaser.

If the wristband is registered to you, we can gladly assist!

If the wristband is not registered and you are not the one that bought it from Events.com, the original purchaser must be present for proper assistance.

A $20 replacement fee (per wristband) will apply. Only one replacement can be issued throughout the weekend.

 I purchased my ticket through a third-party seller (i.e. StubHub, Craigslist) and I need a replacement.

If the wristband is properly registered to you, we may be able to assist with proper order and registration verification.

Otherwise, we DO NOT replace wristbands purchased through a third-party seller.  

 My ID was lost or stolen, so I don’t have it in order to replace and/or pick up my wristband from will call.

Do you have a credit card, library card, Facebook account, anything that references your identity? The original credit card used to purchase and your confirmation information will also be helpful.

I want to refund my tickets (change of plans, isn’t satisfied, etc.).

All sales are final. Ticket refunds are NOT permitted. This is outlined in the Wonderfront Festival Purchase Policy, agreed to by the customer at time of purchase.

 I want to downgrade my tickets.

All sales are final. Tickets are NOT downgrade-able. This is outlined in the Wonderfront Festival Purchase Terms & Conditions, agreed to by the customer at time of purchase.

 I want to upgrade my tickets.

As long as ticket allotments are still available, our Box Office Sales staff will be able to upgrade the customer’s pass. 

Are Wonderfront Festival tickets refundable?

All tickets sales for Wonderfront Festival are final, nonrefundable, and non-transferrable. The event is held rain or shine. Your event ticket is a revocable license for the event. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by management. Persons entering the facility are subject to search for contraband, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or professional recording devices, all of which are expressly forbidden, and subject to confiscation. No refunds/exchanges. Ticket user assumes all risks of personal injury incidental to the event, whether occurring before, during, or after the event. Ticket purchaser/user bears all risks, including cancellation of the event, of inclement and/or severe weather. Tickets lost or stolen may not be replaced. The resale or attempted resale of this ticket at a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Management. Ticket user consents to the Management’s use of the ticket user’s image or likeness incidental to any video display, transmission or recording of the event. Pets will not be permitted, and refunds will not be provided for guests that are denied entry due to animals, including emotional support animals.

I purchased my tickets through a third-party seller (i.e. StubHub, Craigslist) and do not have/did not receive a Events.com order confirmation.

We DO NOT support tickets sold on secondary markets. Customers should contact their third-party seller for support.

 I purchased my tickets through a third-party seller and they are not legitimate.

Wonderfront’s ONLY secure and verified ticketing provider is Events.com.

We DO NOT support tickets sold on secondary markets. We cannot accommodate or issue refunds to customers who purchased from third-party sellers. 

I purchased my ticket through a third-party seller (i.e. StubHub, Craigslist) and I need a wristband replacement.

The customer’s name must match the name on the Events.com order and be verified by ID check. The original wristband must be de-activated and kept by the Box Office.

Otherwise, we DO NOT replace tickets or wristbands purchased through a third-party seller.  

BUYER BEWARE! Events.com is the only official and protected ticketing partner of Wonderfront Festival. We strongly advise this is the only source you interact with for your Wonderfront ticketing needs.

In the case of a potential fraudulent credential, please contact Events.com or the Wonderfront Festival Box Office.

Where is the Wonderfront Festival Box Office / Will Call?

The Festival Box Office & Will Call is located in the Headquarters shopping courtyard at Seaport Village, right next to the Cheesecake Factory.  The Box Office is open Thurs 12pm-8pm, Fri/Sat/Sun 10am-10pm.

Customers who purchased “will call” tickets must pick up their wristbands from the Box Office Will Call before entering the festival.

Only the original ticket purchaser can pick up the order, unless an alternate pick-up name was advanced.

 Is there an Age Limit?

All ages are welcome to enjoy General Admission for Wonderfront Festival.

Everyone 3 years of age and older require a ticket.

Children 2 and under are complimentary with a ticketed adult, and do not require a wristband in advance.

– We do suggest you register your small child once onsite, however, for safety. Please visit the Box Office or Wristband Resolution station near each entrance for assistance.

 Is There Re-Entry?

Wonderfront Festival will be operating simultaneously in different venues. Valid event wristband/ticket holders have the freedom to walk in and out of the various venues to see the music lineup of their choice. Please note all venues are first come first served. There may be a waiting period for admission, as each venue is subject to capacity for your safety.

You must scan your event wristband both IN and OUT at each venue/location please

Dang, so many rules?!

All purchase, wristband, and entry policies are to ensure reliability and legitimacy of each ticket sold, and for your ultimate safety and protection. Thanks in advance for your compliance.

 WONDERFRONT FESTIVAL PRIVACY POLICY

https://wonderfrontfestival.com/privacy-policy/

So, I’m not getting a ticket?

You will not receive a hard ticket.  Instead you’ll receive an RFID wristband that will act as your “ticket” to enter the Festival.  Be sure to wear this wristband at all times at Wonderfront Festival for proper event entry.

You will receive ONE wristband EACH ticket purchased. Each guest must have a wristband to attend.

What is RFID?

Radio Frequency Identification.  Instead of paper-based tickets, RFID is the latest technology that allows event entry at your fingertips… well okay, really at your wrist, but close enough!

What is the benefit of using RFID wristbands?

Wonderfront Festival goers will benefit from a streamlined and enhanced experience with the RFID wristband.  With a simple scan of the wrist, it makes for speedier entry, and unique registration for a better customer service experience; both of which allows you to spend less time in line, and more time enjoying the Festival!

 Can I get my RFID wristband wet?

Wristbands are waterproof and will withstand any showers, hand washing, or swimming pools.

 Can I take my wristband off in between days?

No please.  Wristbands are non-transferrable and valid for entry for the day(s) indicated on the wristband.  Do not remove your wristband until you plan to leave the property for the final time.  

 Can I mess with my wristband?

No . . . Do not cut the loose end of the wristband or affect the wristband in any way!  Any wristband that has been tampered is VOID and could be confiscated.  Treat your wristband like cash – lost, stolen, counterfeit, tampered with, unregistered, and/or confiscated wristbands may not be replaced!  Note there is a replacement fee of $20 per wristband should the Festival staff warrant a replacement is necessary.

Can I go on one day and pass my wristband off to someone else for another day?

Negative Ghost Rider. Wristbands are non-transferrable and intended for only ONE guest to attend the festival the entire weekend.

What happens if my wristband or ticket is damaged or I lose it?

Once your wristband is on your wrist securely, it will be tough to lose it unless it is cut off or not put on right in the first place.  But if it were to be lost somehow, first, don’t panic – we can help! Just visit our friendly Festival staff at the Ticket Help / Customer Service area at the Box Office for assistance.

If someone finds your original wristband or ticket don’t worry!  With the RFID technology, we can make sure that no one else can use it or access your personal info.  

 I’m scared.

It’s cool!  If you have any trouble putting on or scanning your wristband, just visit our friendly Festival staff for assistance at the entrance.

We can gladly assist you with Wristband Registration at the Box Office or at the Wristband Registration station on site as well.

Is The Man watching my every move with this RFID wristband?

Nah!  He’ll just know you’re having a ball with us at Wonderfront Festival, and that’s all that matters!

Will Wonderfront Festival have Cashless payment options?

No, however all vendors will accept cash, credit, and smartphone app payments (applepay, google pay, android pay, etc) for your convenience.

My wristband is failing to scan.

If the wristband is scanning RED or not scanning at all at the venue gates, please visit Wristband Resolution or the Box Office for proper assistance.

What are the Wristband Policies?

All sales are FINAL – no refunds and no exchanges.

 Wristbands must be worn at all times and scanned upon entry/exit to the venue.

Do not remove between days or tamper with your wristband in any way.

 Wristbands must be worn securely on your wrist and are non-transferrable.

 Depending on the circumstance, a replacement wristband may be issued for a $20 fee at the discretion of Festival staff.

 If your wristband is removed by Festival Security / Staff due to misuse or your misconduct, your wristband will not be replaced, and festival ejection or prosecution may also occur.

All guests are subject to a bag, and personal security inspection upon entry. Any prohibited items will be confiscated.

When will my RFID Festival wristband(s) be shipped?

Wristbands will ship in late April to the address provided at the time of purchase. You will receive a shipment confirmation email and tracking number once they are on the way!

If you have not received your wristband within 48 hours from the event, please contact Wonderfront Festival Customer Support.

Will you ship to Mexico / outside the U.S.?

Advance wristband shipping is only available to addresses within the continental United States.

Guests with Alaska, Hawaii, Puerto Rico, Virgin Islands, Mexico, Canada, or other delivery destinations can pick up their wristbands from the Wonderfront Box Office will call with proper ID and order verification information.

What if I moved since I purchased?

Yay on the new digs!  To change and/or confirm your shipping address you can:

Sign in to your Events.com account to update your address directly online

 Email https://events.com/faq/contact-us/ with your order number, the last 4 digits of the credit card used to purchase, and your new address

 From the above methods, our ticketing partner, Events.com, will update your address if your order has not shipped, and if it is before your event’s shipping deadline of October 18.  Tracking information will be emailed to you when your festival wristband package is on the way.

I left town for Wonderfront Festival and my wristband hadn’t arrived by mail yet.

Please visit the Box Office or Wristband Resolution station at Wonderfront Festival for proper assistance. Please have the wristband available (if possible), along with the confirmation information and a photo ID.

Wristband replacements will only be issued to the original purchaser or registered holder at the discretion of Wonderfront Festival personnel.

A $20 replacement fee (per wristband) will apply. Only one replacement can be issued throughout the weekend.

I received my wristband(s) from Wonderfront Festival, now what?

Awesome!  This wristband is your ticket into the festival! Handle your wristband carefully to assure you don’t pull it closed before you put it on and keep it in a safe place.

Does it matter which arm?

Scanners are typically on the right as you enter/exit the festival grounds, so we encourage placing the wristband securely on your right wrist for ease and convenience.

Should I put my wristband on now?

Not yet!  When you’re ready to attend Wonderfront, place the wristband on your RIGHT wrist and slide the clasp up to where only one finger can fit between the band and your wrist.  Tug on the band slightly to assure it is fastened and cannot slide off but is still comfy.

Careful! Once you pull your wristband closed, it will not loosen.

Ummmmm, I got excited and put it on, pulled it closed, threw it away…

Ooops! Hang on to your original wristband and visit the Box Office or a Wristband Resolution station at the Wonderfront Festival event for proper assistance.

After some account verification, a replacement wristband may be possible for a $20 fee.

Only the original purchaser or verified wristband registrant can receive a replacement.

Do I need to Activate my RFID wristband?

We do all the work to make sure your wristband is activated for proper use and event entry, so you do not need to further register your wristband.

The main park of the festival grounds is located along the waterfront behind Seaport Village in downtown San Diego. The address for Seaport Village is 839 W. Harbor Drive, San Diego, CA 92101.

The San Diego International Airport is approximately 1 mile away from the festival grounds, and the Santa Fe Train Depot is within a couple blocks. The Trolley stops at multiple downtown stops within easy walking distance of the festival entrances.

To find detailed information on lodging, parking, and directions please visit the TRAVEL page on this site.

Portable chargers will be available for purchase. Attendees can charge on the go, no matter what type of device they have. Cables come built in, and are easily rechargeable at home. RePower will have booths in all three park locations

As well, Locker Rentals at the Festival include a charging station for your phones.

Reserve your Locker Rental here>

We encourage San Diegans to get involved with ‘your’ Festival.  If you are interested in applying to be a vendor at the Festival, or wish to inquire about volunteer opportunities, or want to help with our sustainability programs, please email: StayClassy@wonderfrontfestival.com

We truly must thank our sponsor partners for their overwhelming support in helping make this festival happen in such a big way and sticking with us through these crazy “prior Covid postponement” years.  Each one of them got involved because they love the city of San Diego and wanted to be part of building a legacy event that celebrated the culture and lifestyle of the area, and was an inclusive event for all San Diegans, as well as welcoming vacationers to the city.

 Please take a few minutes to stop by our sponsor’s activations and say thank you at the festival.  You can view our list of sponsor partners here. WonderFront Sponsors

If you are interested in becoming a sponsor partner of the Wonderfront Festival please click here to contact us StayClassy@wonderfrontfestival.com

To get information about receiving a 2024 Press Application.

To inquire about marketing and media opportunities with the Wonderfront Festival.

Please contact us: StayClassy@wonderfrontfestival.com