FESTIVAL INFORMATION

GENERAL INFORMATION

FESTIVAL DATES & HOURS

The Festival starts Friday Nov 22 and runs through Sunday Nov 24, 2019.

The Festival hours each day are:

– Friday Nov 22, 3:30 pm – 10:00 pm
Broadway Port Pier remains open until 12:00am

– Saturday Nov 23, 11:45 am – 10:00 pm
Broadway Port Pier remains open until 12:00am

– Sunday Nov 24, 11:45 am – 10:00 pm

FESTIVAL MAP

The festival takes place across multiple venues including Embarcadero Marina Park South, Embarcadero Marina Park North, Seaport Village, Ruocco Park, Hilton Bayfront Park, and Broadway Port Pier.  LINK NOW TO VIEW INTERACTIVE FESTIVAL MAPS 

 

BOX OFFICE INFO

SEAPORT VILLAGE BOX OFFICE

At 839 West Harbor Drive

Wed 11/20 ~ 12pm-8pm
Thur 11/21 ~ 12pm-8pm
Fri 11/22 ~ 10am-10pm
Sat 11/23 ~ 10am-10pm
Sun 11/24 ~ 10am-10pm

 

BAYFRONT PARK & BROADWAY PIER BOX OFFICES

Adjacent to the Bayfront Park & Broadway Pier festival entrances

Fri 11/22 ~ 10am-10pm
Sat 11/23 ~ 10am-10pm
Sun 11/24 ~ 10am-10pm

BAG POLICY

In order to provide the safest environment for our patrons and to expedite entry into the venues the Wonderfront Festival has certain bag restrictions.  While we recommend you attend the festival without a bag to make for easy and quick transitions between the venues we do recognize that is not always possible.  Therefor as you plan your weekend festival experience please take careful note of our bag policy as to what bags are allowed and which are prohibited.  We will have lockers for rent on the festival grounds, so if you do plan to bring a bag we highly recommend getting a locker to make it faster for you to move between the festival venues by avoiding the bag check lines.

Bags Allowed:

Bags that are clear (see through) and no larger than 13″w x 16″h x 6″d

Bags Not Allowed:

Bags that are non-see through and larger than 13″w x 16″h x 6″d.

ALLOWED & PROHIBITED ITEMS

The following items are ALLOWED to be brought into the festival venues:

  •  Small purses and fanny packs that are smaller than 6” x 8” x 3”
  •  Bags that are clear (see through) and meet our bag guidelines policy
  •  Binoculars
  •  Blankets and towels
  •  Empty plastic water bottle up to 1 liter size
  •  Empty hydration packs (up to 2.5L bladder capacity with no more than 2 additional pockets)
  •  Sunscreen lotion (no aerosol containers)
  • Bug repellant (no aerosol containers)
  • Kids Strollers

The following items are PROHIBITED from being brought into the festival venues:

 

  •  Bags that do not meet our bag guidelines policy
  •  Chairs with legs (only chair cushions that sit directly on the ground are allowed)
  •  Umbrellas
  •  Firearms, explosives, fireworks, or weapons of any kind
  •  Large chains or spiked jewelry
  •  Illegal and illicit substances of any kind
  •  Drugs or drug paraphernalia
  •  Coolers or picnic baskets
  •  Outside food or beverage, or any liquids of any kind
  •  E-cigs or vaping devices
  •  Aerosol containers
  •  Glass containers or cans
  •  Any and all professional audio or video recording devices
  •  Professional cameras
  •  Camera accessories (no selfie sticks, tripods, monopods, Go-Pro mounts & attachments, or detachable lenses)
  •  Professional grade radios or walkie-talkies
  •  Threatening signs or apparel
  •  Totems or flags
  •  Drones
  •  Hammocks
  •  Tents or canopies
  •  Frisbees
  •  Wagons or carts
  •  Bicycles and skateboards (must remain outside the festival venues, free parking to lock up will be available near each entrance gates area)
  •  Animals or pets
  •  Inflatable furniture
  •  Rafts
  •  Laser pointers
  •  Spray paint or large markers
  •  Unauthorized vendors are not allowed
  •  Solicitation or giving away marketing materials is not allowed

MOVING BETWEEN VENUES

We want to make moving between the stages part of the weekend fun.  Certainly you can walk the Promenade between venues and take in the buskers and entertainers along the way, but we also have scooter rentals and pedi-cabs lined up at each main entrance/exit point to get you around quickly.  Plus we have the water taxi system so you can move between each end of the festival grounds without even scanning out.  With your RFID wristband you just scan in/out any venues you enter/leave, and feel free to come and go as much as you please.

ENTRANCE LOCATIONS & RE-ENTRY POLICY

As we get closer to the festival dates updated maps will be posted on our website and the mobile app showing the precise entrance gates locations for each of the festival’s venues.

Re-Entry:  Most other festivals have a no re-entry policy, they want to lock you in their gates for the whole day and night.  Our philosophy is different.  This is your weekend experience, make what you want of it.  If that means you want to bounce out of the festival grounds for lunch, or dinner, or a power nap in your hotel room and then return to the festival when you feel like it, then so be it.  If you want to grab a 15 minute ferry ride over to explore Coronado Island a bit, we encourage it.  You want to go out on a sunset cruise of the harbor, do it.  You want to shop and explore downtown San Diego some, absolutely have at it.  You are free to come and go as you please between any and all the festival venues.  Just remember, to make entry a breeze leave your bags in the room or in a locker and that way you can enter through the No Bags lines as you re-enter the venues.

SECURITY SCREENING

To ensure the safety of all patrons everyone entering the festival venues are subject to a full and complete search prior to entry.  Please make sure to review our Allowed & Prohibited Items to help expedite the entry lines.  

 Please remember all bags will be searched before entry to each venue, so the quickest way to move between the venues is to leave your bags at home, in your hotel, or store them in a rented locker on the festival grounds, that way you can breeze through the No Bags entry lines.

Ticket buyers, upon purchase of a pass to the festival, agree to submitting to a full body pat-down and metal detector search prior to entry to the festival venues.  Please alert the festival security personnel if you prefer a pat-down by a security member of your same gender.  Children screenings will always take place in the presence and with the consent of their parent or legal guardian.

We hope you understand, these policies are in place to insure the safety of the festival guests, so any persons refusing to comply with these policies will be refused entry into the festival venues.

PAYMENT OPTIONS & ATM’S

If you are choosing to spend your money with us, we sure better make it an easy process for you.  If you prefer cash, we accept cash and have ATM’s on site.  If you prefer credit cards or debit cards, we take those too.  And for you tech savvy folks that like to pay for everything on your phones now, we take that too (Apple Pay, Google Pay, Android Pay, etc.)

SAFETY

In the event of an emergency evacuation please follow all directions for immediate exit from the venues. These instructions will be posted on the stage video screens and jumbotrons, as well as publicly announced on the sound systems, and all emergency exits will be cleared marked.

CHILDREN

Children ages 2 and under are allowed entry for free only if accompanied by the child’s parent or legal guardian.  To bring in your child you must bring them by the Box Office and get a child’s wristband to put on them for entry.  Any children over the age of 2 years old will need to purchase a pass for entry.  With that said, we do not recommend bringing young children to a festival of this size.

ADA ACCESSIBILITY

2019 ACCESSIBILITY (ADA)

OFFICIAL WONDERFRONT GUIDE

Wonderfront is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions please email us at WonderfrontADA@gmail.com. We will do our best to help you have an awesome experience.

ADA ENTRANCE
There will be an ADA entry lane at all three gates. Disabled guests may use these lanes to safely enter each event site. After using ADA entry, please visit the ADA Access Center immediately after so that you can keep using ADA entry for the following show days.

ACCESS CENTER
Please Note: You must stop here to get your ADA wristband credential. There will be three Access Centers total, one for each site. They are located inside the venue near the gate and near an Info/Lost & Found booth.

At the Access Center you can:
– Get your ADA wristband credential.
– Get your ADA questions answered.
– Learn about other accessibility services.

Wristband Policies:
– ADA Wristbands are good for the whole weekend.
– DO NOT remove your wristband for the duration the event.
– One companion wristband will be issued for each disabled patron (exceptions will be made for families with young children).
– If a disabled guest wants to switch their companion, please bring the old companion wristband to the Access Center to be reissued.
– If your wristband comes off, please bring the old wristband to the Access Center to be reissued.

WHEELCHAIR ACCESSIBILITY
The venue is fully navigable for people with mobility disabilities. However, please note that this festival takes place across multiple venues with large distances between stages. This is an outdoor music festival situated in parks, piers, and shopping districts, which contains a lot of natural terrain. If it should rain, the grass in the parks could become very wet and muddy in some places. We do not provide personal golf cart rides or push service, so please plan ahead and bring attendants if needed. The festival does not provide wheelchairs for rent or loan, so we encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals.

ACCESSIBLE VIEWING AREA
There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd. Viewing areas will be located at Bayfront stage, Seaport stage & Embarcadero North stage. To gain access to these areas, please visit the Access Center.

Accessible Viewing Area Policies:
– Companions may be asked to stand if capacity is reached.
– These are non-smoking areas.
– Patrons are not allowed to save spots.

ADA PARKING
There will be limited ADA parking for guests with disabilities available at the Grand Hyatt garage, the Convention Center garage, and the Hilton garage. These paring garages may have a parking fee. ADA parking spaces are available on a first-come first-serve basis. You will need a verified handicap placard, permit, or license plate to enter this parking lot. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger.

SERVICE ANIMALS
Service animals are permitted throughout the venue; however, this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials and allowed within the event footprint. The following guidelines must be abided:

– All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
– Service animals must be housebroken and should use the service
animal relief area.
– Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
– All animals should have legally required vaccinations.

EFFECTIVE COMMUNICATION REQUESTS
If you would like to request any of the following services:
– ASL interpretation for any performance.
– Closed Captioning.
– Braille/Large Font Print.
– Guided Tours.
– Other forms of Effective Communication. Please contact us with your requests at effectivecommunication@accessiblefestivals.com. Please note that requests must be made no later than 21 days before the event to allow for sufficient processing time.

ADDITIONAL SERVICES
– ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with an event staff member.
– First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app. Professional medical staff can help you with your medical needs at these locations.
– Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the event’s food service, please contact us at WonderfrontADA@gmail.com for further information.

COMMENTS, QUESTIONS & SUGGESTIONS
Wonderfront will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request. In continually trying to make our event more accessible, we encourage you to contact us at WonderfrontADA@gmail.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

For ADA accessibility on the boats, please see the Flagship Cruises and Events page here https://www.flagshipsd.com/faq

ARTIST’S DAYS & TIMES RELEASE

CONTACT THE FESTIVAL TEAM

If you have further questions, or want to learn more about how to get involved in the Wonderfront Festival, please email the team at StayClassy@WonderfrontFestival.com

TICKETS & WRISTBANDS

PURCHASING TICKETS

How do I purchase tickets in advance?

Tickets will go onsale in June via our ticketing partner, Events.com, via our festival website, wonderfrontfestival.com.

Sign-up to receive our e-newsletter containing onsale details and more information leading up to the event.


What is the difference between the tiers for tickets? How many tiers will there be? Will I be separated from my friends if I bought a ticket in a different ‘tier’”?

The only difference in the ‘tiers’ is the price. Once one price tier sells out, the ticket price goes up for the next tier.

 

Will single day passes be available?

At this time, all ticket options are 3-day passes valid Friday November 22, Saturday November 23, and Sunday November 24.

 

How many tickets can I purchase?

There is a ten (10) ticket maximum per transaction.

 

Are payment installments or layaway plans available?

Yes! Layaway payment plans are available at the time of purchase. Simply select the “Pay Down Payment” option on the payment screen during the transactional process. Note a 60% down payment of your full transaction is required at the initial time of purchase, with another payment installment of the 40% balance due August 1st. A one-time $25 layaway fee will apply for this option. Unbalanced accounts past the August 1st payment deadline are subject to cancellation without refund.

 

Are there any local resident, senior, student, or Military discounts available?

Starting June 10 @ 10am, all San Diego County residents can pre-buy festival passes at the discounted price of $ 225.00 per 3-Day General Admission pass.

This discount is only eligible if purchased with a credit card that has a San Diego County zip code. This pre-sale will end on June 13 @ 11:59pm. Quantities are limited. Discount pricing available while supplies last.

We are proud to offer our active and veteran Military members a discounted General Admission ticket at $199*. Discount is applicable for our up to four (4) GA 3 Day pass tickets per transaction/military ID, upon Military verification. Simply enter the passcode “THANKYOU” at the time of purchase to reveal the discount Military offer, and then follow the verification prompts from there. (*Plus applicable fees. Quantities are limited. Discount available while supplies are available.)

 

How does the charge appear on my bank statement?

Wonderfront Festival ticket purchases will most likely appear on your credit card statement referencing “Stripe”, our online payment processing partner. The way the charge appears on your statement can vary if the purchase was made online or on-site at an event. If the ticket purchase was made online through our website or onsite at the Box Office, the charge on your statement typically includes one or more of the following references: “WONDERFRONT”, “EVENTS.COM”, “STRIPE” or “SAN DIEGO, CA.”

 

Did my order go through?

Not sure if your order went through? All you have to do is log into your Events.com account or enter the email address you used to register here. You can check to see that your order went through successfully on the Tickets page when logged in. Or search for a confirmation email from “Events.com” or “Stripe”.

For further assistance, please email https://events.com/faq/contact-us/ with as much information as you can, and our ticketing provider, Events.com, can verify if your order was indeed successful or can advise on next steps for a resolution.

If we are unable to verify or authenticate any information you provide during the purchase process, authentication, delivery, registration, or any other process, or if we are no longer able to verify or authorize your credit card or bank account information, your ticket order may be cancelled without notification. 

 

Can I purchase a ticket/wristband at the event?

Onsite ticket sales are subject to available inventory.

 

I’d like to buy via Credit Card

Perfect!

If purchasing at the event, all box office attendants must check for valid ID showing the same name as the customer’ presented credit card before selling them a ticket.

 

Can I purchase with a debit card or prepaid credit/gift card?

We recommend using an actual credit card, not a debit card, to be sure you do not exceed your daily/card allowance and lose your order.

 

Can I pay with half Credit Card and half Cash?

Unfortunately, no.  The method of payment cannot be split per transaction / amount due.

 

Will I receive an order confirmation?

Yes, following completion of your ticket transaction, an email will be sent with your order confirmation and receipt from our ticketing partner, Events.com.

Actual ticket/wristband delivery will begin in mid-to-late October. Tracking information will be sent to the email address on file


Can I purchase a ticket for someone else?

Awww, so sweet. Absolutely!  Please indicate the guest attendee name on the order at the time of purchase if possible so we have appropriate records of that guest.

Or you can simply give the physical wristband to that person once you receive it in the fall.

Please advise the recipient to Register their wristband specifically to them for any further needed assistance at the event.

Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from Box Office Will Call with proper ID and order verification information.

 

Can I change my order?

You can log into your Events.com
account to update/change your name,
shipping address, payment plan information,
or to add an item to your order.
Otherwise, all sales are final and there are
no changes, exchanges, order cancellations,
or refunds issued.

 

I can’t find my ticket confirmation

Thank you for your recent ticket purchase to Wonderfront Festival 2019! Your order confirmation and receipt will be delivered via email by our ticketing partner, Events.com or from noreply@events.com Perhaps check your junk mail?

Actual wristband/ticket delivery will begin in mid-to-late October to the shipping address provided at the time of purchase.

 

I see a duplicate charge on my credit card. Will this go away?

Most of the time, these double charges occur because of a mismatch in your billing address versus the mailing address associated with your credit card. If you received an error message that resulted in re-submitting your billing information, and the attempt failed, the transaction might be listed as pending.

Give your financial institution a call and have them take a closer look at the charges. If the charges are indeed listed as pending, they should go away in 2-4 business days. If you believe there is an error that is not pending, please reach out to: https://events.com/faq/contact-us/ for additional assistance.

Are there any Ticket Insurance options for emergencies or special consideration?

Yes, at the time of purchase, there is an option to add “Ticket Insurance” to your order thru our verified partner, Ticketguardian.

For more information, please visit https://ticketguardian.com/

WONDERFRONT FESTIVAL TICKET PURCHASE TERMS & CONDITIONS

Your ticket to the Wonderfront Festival is a uniquely coded RFID (Radio Frequency Identification) wristband, which acts as a freely revocable license that may be terminated by Wonderfront Festival personnel at any time. Resale of tickets or wristbands in contravention of applicable local, state, and federal laws is not permitted, and Wonderfront Festival takes no responsibility for wristbands purchased from unauthorized sources (which may be lost, stolen, counterfeit, or otherwise void). No refunds will be made, nor will lost, stolen, or invalidated tickets/wristbands be reissued other than in the sole discretion of Wonderfront Festival.

Your ticket is for the Wonderfront Festival, not for a specific artist. Artists and schedules are subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

By completing a Wonderfront Festival ticket purchase, you acknowledge there are inherent and incidental risks and dangers involved in attending a large festival in an outdoor setting, including but not limited to weather risks, large crowds, which may involve risk of serious injury, loss of life, and/or property damage. You take responsibility for your own health, welfare, and safety during your attendance, and therefore assume all risks whether or not described herein with full knowledge thereof. Accordingly, for yourself, your executors, administrators, heirs, next of kin, successors and assigns, in consideration of being permitted to attend the Event and participate in its Activities, you hereby irrevocably waive and discharge any and all claims that you now have or may, in the future, have against Wonderfront Festival and its respective members, affiliates, successors, assigns, officers, directors, employees, agents and licensees, including, without limitation, any and all claims for personal injury, death or property damage, whether or not caused by the negligence of Wonderfront Festival and its affiliates. You understand your email may be shared with Wonderfront Festival sponsors and partners.

By attending Wonderfront Festival, you consent to your likeness and image being included in audio-visual productions, photographs, and/or other materials created by Wonderfront Festival or its designees for promotional or commercial broadcast.

All attendees are subject to search upon entering festival grounds and each venue. You further agree to comply with any and all safety rules and regulations issued by Wonderfront Festival and the respective venues, as well as all applicable local, state, and federal laws, and agree not to act in a manner that may jeopardize the health or safety of others or yourself. Failure to comply with the foregoing or violation of such rules and laws may result in the invalidation of your festival wristband, ejection from festival grounds (without a refund), civil penalties, and/or arrest.  

Wonderfront Festival shall take place rain or shine. The artist lineup and performance schedule is subject to change without notice. The Wonderfront Festival takes place across multiple venues which have varying limited and entry to a specific performance area is first come-first-served, and not guaranteed.

WILL CALL ORDERS

What should I do if my tickets are in will call?

Will Call tickets will be available for pick up from the Wonderfront Festival Box Office at the event. Specific Hours of Operation TBD

Wristbands will only be issued to the original purchaser indicated on the account. Please bring a government-issued photo ID along with the credit card that was used with the order. If you have the order confirmation handy as backup, that will be even more helpful!

  

Do I need to print my order confirmation and bring with me?

Nope. Go green and simply have your order confirmation available on your mobile device for reference and verification, along with government-issued photo ID, and the credit card used to purchase.

 

I’m arriving separately from my friends, can I leave their tickets here at the Box Office?

Sorry, we do not accept outside will call or additional pick-ups.  Please coordinate delivery with your friends directly.

 

I want to pick up all of my wristbands / tickets in my order, but my whole party isn’t here.

That’s cool. As long as you are the main account holder and person that purchased the tickets, you can pick up your entire order upon proper photo ID and order verification.

 

My buddy bought the tickets, can I pick up mine?

If you are indicated on the order as an alternate pick up person, yes!

If not, only the original purchaser / name on the account can pick up with proper ID and confirmation information.

My tickets never came in the mail, can I pick them up at Will Call?

First, please check your tracking information emailed out to you when wristband shipping begins in mid-to-late October (check your spam!).

Still nothing? Contact Wonderfront Festival to coordinate will call pick up if they don’t end up arriving 48 hours prior to the event.

 

 Oooops, I don’t have my ID?

Photo identification is required for will call pick up. Non-government issued ID alternatives can be a credit card, library card, insurance card, school or work ID, anything with your name/face on it. Having the credit card used to purchase the tickets and your confirmation information are helpful backups as well.

 

REPLACING WRISTBANDS

I need to replace my wristband (it’s too tight, lost/stolen, broken, eaten by dog, etc.).

Please visit the Box Office or Wristband Resolution station at Wonderfront Festival for proper assistance. Please have the wristband available (if possible), along with the confirmation information and a photo ID.

Wristband replacements will only be issued to the original purchaser or registered holder at the discretion of Wonderfront Festival personnel.

A $20 replacement fee (per wristband) will apply. Only one replacement can be issued throughout the weekend.

 

 I want to replace my wristband, but I am not the original purchaser.

If the wristband is registered to you, we can gladly assist!

If the wristband is not registered and you are not the one that bought it from Events.com, the original purchaser must be present for proper assistance.

A $20 replacement fee (per wristband) will apply. Only one replacement can be issued throughout the weekend.

 

 I purchased my ticket through a third-party seller (i.e. StubHub, Craigslist) and I need a replacement.

If the wristband is properly registered to you, we may be able to assist with proper order and registration verification.

Otherwise, we DO NOT replace wristbands purchased through a third-party seller.  

 

 My ID was lost or stolen, so I don’t have it in order to replace and/or pick up my wristband from will call.

Do you have a credit card, library card, Facebook account, anything that references your identity? The original credit card used to purchase and your confirmation information will also be helpful.

REFUNDS & EXCHANGES

I want to refund my tickets (change of plans, isn’t satisfied, etc.).

All sales are final. Ticket refunds are NOT permitted. This is outlined in the Wonderfront Festival Purchase Policy, agreed to by the customer at time of purchase.

 

 I want to downgrade my tickets.

All sales are final. Tickets are NOT downgrade-able. This is outlined in the Wonderfront Festival Purchase Terms & Conditions, agreed to by the customer at time of purchase.

 

 I want to upgrade my tickets.

As long as ticket allotments are still available, our Box Office Sales staff will be able to upgrade the customer’s pass. 

Are Wonderfront Festival tickets refundable?

All tickets sales for Wonderfront Festival are final, nonrefundable, and non-transferrable. The event is held rain or shine. Your event ticket is a revocable license for the event. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by management. Persons entering the facility are subject to search for contraband, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or professional recording devices, all of which are expressly forbidden, and subject to confiscation. No refunds/exchanges. Ticket user assumes all risks of personal injury incidental to the event, whether occurring before, during, or after the event. Ticket purchaser/user bears all risks, including cancellation of the event, of inclement and/or severe weather. Tickets lost or stolen may not be replaced. The resale or attempted resale of this ticket at a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Management. Ticket user consents to the Management’s use of the ticket user’s image or likeness incidental to any video display, transmission or recording of the event. Pets will not be permitted, and refunds will not be provided for guests that are denied entry due to animals, including emotional support animals.

 

SECONDARY MARKET ISSUES

I purchased my tickets through a third-party seller (i.e. StubHub, Craigslist) and do not have/did not receive a Events.com order confirmation.

We DO NOT support tickets sold on secondary markets. Customers should contact their third-party seller for support.

 

 I purchased my tickets through a third-party seller and they are not legitimate.

Wonderfront’s ONLY secure and verified ticketing provider is Events.com.

We DO NOT support tickets sold on secondary markets. We cannot accommodate or issue refunds to customers who purchased from third-party sellers. 

 

I purchased my ticket through a third-party seller (i.e. StubHub, Craigslist) and I need a wristband replacement.

The customer’s name must match the name on the Events.com order and be verified by ID check. The original wristband must be de-activated and kept by the Box Office.

Otherwise, we DO NOT replace tickets or wristbands purchased through a third-party seller.  

FRAUDULENT CREDENTIALS / WRISTBANDS / TICKETS

BUYER BEWARE! Events.com is the only official and protected ticketing partner of Wonderfront Festival. We strongly advise this is the only source you interact with for your Wonderfront ticketing needs.

In the case of a potential fraudulent credential, please contact Events.com or the Wonderfront Festival Box Office.

GENERAL TICKET INFO

Where is the Wonderfront Festival Box Office / Will Call?

Box Office location and 2019 operating dates/hours are TBD. Stay tuned for more info.

Customers who purchased “will call” tickets must pick up their wristbands from the Box Office Will Call before entering the festival.

Only the original ticket purchaser can pick up the order, unless an alternate pick-up name was advanced.

 

 Is there an Age Limit?

All ages are welcome to enjoy General Admission for Wonderfront Festival.

Everyone 3 years of age and older require a ticket.

Children 2 and under are complimentary with a ticketed adult, and do not require a wristband in advance.

We do suggest you register your small child once onsite, however, for safety. Please visit the Box Office or Wristband Resolution station near each entrance for assistance.

 

 Is There Re-Entry?

Wonderfront Festival will be operating simultaneously in different venues. Valid event wristband/ticket holders have the freedom to walk in and out of the various venues to see the music lineup of their choice. Please note all venues are first come first served. There may be a waiting period for admission, as each venue is subject to capacity for your safety.

You must scan your event wristband both IN and OUT at each venue/location please

 

Dang, so many rules?!

All purchase, wristband, and entry policies are to ensure reliability and legitimacy of each ticket sold, and for your ultimate safety and protection. Thanks in advance for your compliance.

 WONDERFRONT FESTIVAL PRIVACY POLICY

https://wonderfrontfestival.com/privacy-policy/

WRISTBAND INFO

So, I’m not getting a ticket?

You will not receive a hard ticket.  Instead you’ll receive an RFID wristband that will act as your “ticket” to enter the Festival.  Be sure to wear this wristband at all times at Wonderfront Festival for proper event entry.

You will receive ONE wristband EACH ticket purchased. Each guest must have a wristband to attend.

What is RFID?

Radio Frequency Identification.  Instead of paper-based tickets, RFID is the latest technology that allows event entry at your fingertips… well okay, really at your wrist, but close enough!

 

What is the benefit of using RFID wristbands?

Wonderfront Festival goers will benefit from a streamlined and enhanced experience with the RFID wristband.  With a simple scan of the wrist, it makes for speedier entry, and unique registration for a better customer service experience; both of which allows you to spend less time in line, and more time enjoying the Festival!

 

 Can I get my RFID wristband wet?

Wristbands are waterproof and will withstand any showers, hand washing, or swimming pools.

 

 Can I take my wristband off in between days?

No please.  Wristbands are non-transferrable and valid for entry for the day(s) indicated on the wristband.  Do not remove your wristband until you plan to leave the property for the final time.  

 

 Can I mess with my wristband?

No . . . Do not cut the loose end of the wristband or affect the wristband in any way!  Any wristband that has been tampered is VOID and could be confiscated.  Treat your wristband like cash – lost, stolen, counterfeit, tampered with, unregistered, and/or confiscated wristbands may not be replaced!  Note there is a replacement fee of $20 per wristband should the Festival staff warrant a replacement is necessary.

 

Can I go on one day and pass my wristband off to someone else for another day?

Negative Ghost Rider. Wristbands are non-transferrable and intended for only ONE guest to attend the festival the entire weekend.

 

What happens if my wristband or ticket is damaged or I lose it?

Once your wristband is on your wrist securely, it will be tough to lose it unless it is cut off or not put on right in the first place.  But if it were to be lost somehow, first, don’t panic – we can help! Just visit our friendly Festival staff at the Ticket Help / Customer Service area at the Box Office for assistance.

 

If someone finds your original wristband or ticket don’t worry!  With the RFID technology, we can make sure that no one else can use it or access your personal info.  

 

 I’m scared.

It’s cool!  If you have any trouble putting on or scanning your wristband, just visit our friendly Festival staff for assistance at the entrance.

We can gladly assist you with Wristband Registration at the Box Office or at the Wristband Registration station on site as well.

 

Is The Man watching my every move with this RFID wristband?

Nah!  He’ll just know you’re having a ball with us at Wonderfront Festival, and that’s all that matters!

 

Will Wonderfront Festival have Cashless payment options?

No, however all vendors will accept cash, credit, and smartphone app payments (applepay, google pay, android pay, etc) for your convenience.

 

My wristband is failing to scan.

If the wristband is scanning RED or not scanning at all at the venue gates, please visit Wristband Resolution or the Box Office for proper assistance.

 

What are the Wristband Policies?

All sales are FINAL – no refunds and no exchanges.

 Wristbands must be worn at all times and scanned upon entry/exit to the venue.

Do not remove between days or tamper with your wristband in any way.

 Wristbands must be worn securely on your wrist and are non-transferrable.

 Depending on the circumstance, a replacement wristband may be issued for a $20 fee at the discretion of Festival staff.

 If your wristband is removed by Festival Security / Staff due to misuse or your misconduct, your wristband will not be replaced, and festival ejection or prosecution may also occur.

All guests are subject to a bag, and personal security inspection upon entry. Any prohibited items will be confiscated.

WRISTBAND DELIVERY

When will my RFID Festival wristband(s) be shipped?

Wristbands will ship in late October to the address provided at the time of purchase.  You will receive a shipment confirmation email and tracking number once they are on the way!  

If you have not received your wristband within 48 hours from the event, please contact Wonderfront Festival Customer Support.

 

Will you ship to Mexico / outside the U.S.?

Advance wristband shipping is only available to addresses within the continental United States.

Guests with Alaska, Hawaii, Puerto Rico, Virgin Islands, Mexico, Canada, or other delivery destinations can pick up their wristbands from the Wonderfront Box Office will call with proper ID and order verification information.

 

What if I moved since I purchased?

Yay on the new digs!  To change and/or confirm your shipping address you can:

Sign in to your Events.com account to update your address directly online

 Email https://events.com/faq/contact-us/ with your order number, the last 4 digits of the credit card used to purchase, and your new address

 From the above methods, our ticketing partner, Events.com, will update your address if your order has not shipped, and if it is before your event’s shipping deadline of October 18.  Tracking information will be emailed to you when your festival wristband package is on the way.

I left town for Wonderfront Festival and my wristband hadn’t arrived by mail yet.

Please visit the Box Office or Wristband Resolution station at Wonderfront Festival for proper assistance. Please have the wristband available (if possible), along with the confirmation information and a photo ID.

Wristband replacements will only be issued to the original purchaser or registered holder at the discretion of Wonderfront Festival personnel.

A $20 replacement fee (per wristband) will apply. Only one replacement can be issued throughout the weekend.

 

I received my wristband(s) from Wonderfront Festival, now what?

Awesome!  This wristband is your ticket into the festival! Handle your wristband carefully to assure you don’t pull it closed before you put it on and keep it in a safe place.

 

Does it matter which arm?

Scanners are typically on the right as you enter/exit the festival grounds, so we encourage placing the wristband securely on your right wrist for ease and convenience.

 

Should I put my wristband on now?

Not yet!  When you’re ready to attend Wonderfront, place the wristband on your RIGHT wrist and slide the clasp up to where only one finger can fit between the band and your wrist.  Tug on the band slightly to assure it is fastened and cannot slide off but is still comfy.

Careful! Once you pull your wristband closed, it will not loosen.

 

Ummmmm, I got excited and put it on, pulled it closed, threw it away…

Ooops! Hang on to your original wristband and visit the Box Office or a Wristband Resolution station at the Wonderfront Festival event for proper assistance.

After some account verification, a replacement wristband may be possible for a $20 fee.

Only the original purchaser or verified wristband registrant can receive a replacement.

WRISTBAND REGISTRATION

Do I need to Activate my RFID wristband?

We do all the work to make sure your wristband is activated for proper use and event entry, however we definitely encourage EACH GUEST to individually REGISTER their wristband specifically.

 

What is the benefit of registering my RFID wristband?

Your Festival wristband is your investment and your ticket into Wonderfront, so you’ll want to register it to avoid any issues.  In the event you encounter difficulty as you enter or exit the festival grounds, we’ll be able to assist you quickly and better if you’re registered with the wristband specifically tied to you.

 

What do I do to register my wristband?

Once you receive your wristband shipment, simply go to wonderfrontfestival.com/wristbands for more info or directly at https://wonderfront.connectngo.com/ online in advance.  Follow the user-friendly instructions on the screen to enter your wristband’s unique ID #, along with your personal information and emergency contact details, and BOOM!  

 

How do I know if my wristband was registered successfully?

Once you follow all the registration steps online or onsite, you will see a confirmation page pop up, and will also receive a registration confirmation email.  Once you see that page, you successfully registered your wristband(s), and are good to go!  

 

 Someone else purchased my wristband for me… How do you know its mine?

That’s another great benefit of registering your wristband to you!  In the event you encounter any issues as you enter or exit the festival grounds, we’ll be able to assist you quickly and better if YOU are registered to that specific wristband.

 

I’m having trouble registering my wristband – help?

Please be sure you entered the correct unique ID number for that wristband, and that you have filled out all the required fields marked with an *.

Make sure you haven’t already registered that wristband under a different account, or a buddy didn’t already do it for you.

If you continue to have registration issues, please contact Wonderfront Festival Customer Support.

 

Can I Register my wristband at the Festival?

We encourage you to register your wristband in advance to maximize its benefits. However, we will also have a Wristband Registration station onsite at the Festival to get you set up.

 

I already Registered my wristband, but can I go back and update my info?

You sure can!  Just visit wonderfrontfestival.com/wristband and re-enter your unique wristband ID # to update / change / create your registration.

 

Anything else cool I need to know about Wristband Registration?

CHECK THIS OUT!!   Register your Wonderfront Festival wristband before November 10 to be entered for a change to win 2 VIP Upgrades!

DIRECTIONS & TRANSIT

WHERE IS THE FESTIVAL & HOW DO I GET THERE?

The center of the festival grounds is located at Seaport Village on the waterfront in downtown San Diego.  The address for Seaport Village is 839 W. Harbor Drive, San Diego, CA 92101.

The San Diego International Airport is approximately 1 mile away from the festival grounds, and the Santa Fe Train Depot is within a couple blocks.  The Trolley stops at multiple downtown stops within easy walking distance of the festival entrances.

 To find detailed information on lodging, parking, and directions please visit the TRAVEL page on this site.

Charging Phones

CAN I CHARGE MY PHONE AT THE FESTIVAL?

Portable chargers will be available for purchase through Electric Standard Co. Attendees can charge on the go, no matter what type of device they have. Cables come built in, and are easily rechargeable at home. To learn more about unlimited exchanges and pre-orders, visit:


https://www.electricstandard.co/wonderfront/

LOCKER RENTALS

HOW DO I RESERVE A SECURE LOCKER?

We have lockers available for rent inside the festival grounds.  We encourage you to rent lockers in advance to insure you have one for your use.  Please visit our locker rental partner at:
https://www.entertainmentlockers.com/wonderfront-2019/

GET INVOLVED

HOW DO I BECOME A VENDOR OR VOLUNTEER?

We encourage San Diegans to get involved with ‘your’ Festival.  If you are interested in applying to be a vendor at the Festival, or wish to inquire about volunteer opportunities, or want to help with our sustainability programs, please email: StayClassy@wonderfrontfestival.com

SPONSORS

HOW DO I BECOME A SPONSOR

We truly must thank our sponsor partners for their overwhelming support in helping make this festival happen in such a big way in its first year.  Each one of them got involved because they love the city of San Diego and wanted to be part of building a legacy event that celebrated the culture and lifestyle of the area, and was an inclusive event for all San Diegans, as well as welcoming vacationers to the city.

 Please take a few minutes to stop by our sponsor’s activations and say thank you at the festival.  You can view our list of sponsor partners here. WonderFront Sponsors

If you are interested in becoming a sponsor partner of the Wonderfront Festival please click here to contact us StayClassy@wonderfrontfestival.com

MEDIA & PRESS

inquiring minds want to know ; )

To get information about receiving a 2019 Press Application.

 To inquire about marketing and media opportunities with the Wonderfront Festival.

Please contact us: StayClassy@wonderfrontfestival.com

Our Partners

Funded in part with City of San Diego Tourism Marketing District Assessment Funds.

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